Open LockDown Browser and attempt to re-enter the assessment to pick up where you left off.For a full reset, you can also optionally uninstall LockDown Browser and re-install it using the instructions in the earlier accordion section of this guide.If you are in a public space, turn your internet connection off and on. If you are at home, also reset your internet connection.Disconnect any additional screens or displays.Ideally, LockDown Browser is the only thing running on your device. After you restart, close all programs that start up automatically, like Skype or Spotify.You can force a restart by holding down the power button for 5-20 seconds or longer. If re-entering the assessment does not work, restart your device. Find your way back to the question you were on using the question list in the sidebar of the Canvas quiz. If LockDown Browser has closed, open it again and attempt to re-enter the assessment to pick up where you left off.If you are using an iPad, switch to a desktop or laptop computer.If you are taking the assessment in a space with an in-person proctor, ask the proctor to enter the "Proctor Exit Password" to close LockDown Browser for you.Let your instructor know you are having an issue, particularly if you are in a timed quiz or exam.Try to remain calm and walk through the steps below. In these cases, you may get bumped out of the assessment temporarily. When LockDown Browser closes or appears to "freeze", it is commonly due to one of a few actions: having a pop-up from another application appear behind LockDown Browser (meaning it will be hidden from you), clicking a corrupted web link (which LockDown Browser will block), or losing your internet connection. Troubleshoot issues with a LockDown Browser assessment in Canvas You can also uninstall LockDown Browser from your device, if you like. Once you have completed the assessment, click Submit Quiz or Submit (whichever you see) when you arrive at the end.Click Take the Quiz or Begin (whichever you see).Once you click to begin, LockDown Browser will be launched for you. Log in to your Canvas course, and re-access the assessment.Close LockDown Browser and open your regular browser.If you are unable to open the assessment, you will need to access it another way:.Click the name of the assessment that you want to take.Log in to your Canvas course, and click Quizzes in the Course Navigation.If prompted by LockDown Browser to close a blocked program (e.g., screen capture, instant messaging), choose to close the process or application.Note that once in LockDown Browser, you may not be able to access the rest of these instructions just read them for now.
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